Advertisement

HP Jobs 2018 .  The Hewlett-Packard Company invited online Application from the eligible Applicants to fill up the posts of Application Support Engineer Vacancies .The  employment details about the posts, age limit, educational qualification,  experience and other conditions are given below as link. The candidates are  requested to go through the details and  ensure that they fulfill the minimum prescribed  criteria before applying.


Tags : Application Support Engineer

Jobs Opportunity in HP Jobs 2018, Apply For Hiring Application Support Engineer Vacancy 

Job Details :

  • Post Name :  Application Support Engineer

Eligibility Criteria :

  • Educational Qualification : Bachelor’s degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience .

Responsibilities

Technical Knowledge: Apply technical knowledge (e.g. SAP, Java, .NET) to solve application issues with moderate risk/complexity. With minimal supervision, integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Incident Management: Resolve most technical incidents independently within technical area. Work with team members to resolve more complex or cross- technology incidents. Documents known errors and work arounds. Escalation Management: identify potential escalations and alert management proactively. Manage basic escalations with customer. Problem Management: Begin to proactively provide solutions to prevent problems from occurring in area of responsibility. Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc. Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility. Understand and escalate scope changes per change control process. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design: Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility. Quality: Provide continual improvementrecommendations/direction setting and advice within work team. Project Management: Participate in customer and internal projects, including transformation. Contribute to projects from own responsibility area. Customer Relationship Management: Balance internal needs against customer requirements and/or internal businesses/end user’s needs within defined parameters. Teamwork: Work as part of a team, which may be virtual, global, and/or multi functional. Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility. Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility. Mentor less-experienced team members on specific areas within their technical authority. Capacity and Performance Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth. Business Continuity Responsible for executing recovery actions.

Knowledge and Skills

Typical skills include:

Understanding of applications technology in direct responsibility. ITIL Foundation Certified. (developing) General understanding of related technologies. Customer Service. (developing) Customer/Vendor Management. (developing) Business Analysis. (developing) General Financial Management. Good communications skills.

Working Area : Bangalore, Karnataka, India

How To Apply : Candidate who desires to apply online at HP Official Web Potal www3.hp.com

More Details For job information click below link:

Advertisement