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Convergys Jobs 2018 . Convergys invites online Application from the eligible Applicants to fill up the posts of Customer/Technical/Sales Support Associate Vacancies at Gurgaon .The employment details about the posts, age limit, educational qualification, experience and other conditions are given below as link. The candidates are  requested to go through the details and ensure that they fulfill the minimum prescribed  criteria before applying.


Tags : Customer/Technical/Sales Support Associate

Jobs Opportunity in Convergys is Hiring Customer/Technical/Sales Support Associate Vacancy

Job Details :

  • Post Name : Customer/Technical/Sales Support Associate

Eligibility Criteria :

  • Educational Qualification : 
  • Graduate with any specialization is desired.
  • Courteous with strong customer service orientation .
  • Strong computer navigation skills and PC Knowledge .
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail .
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment .
  • Ability to work as a team member, as well as independently .
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner .
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required.

Key Responsibilities 

  • Ability to effectively communicate, both written and verbally
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) .
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer .
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer .
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures .
  • Maintain basic knowledge of client products and/or services .
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner .
  • Participate in activities designed to improve customer satisfaction and business performance
  • May offer additional products and/or services .

Working Area : Gurgaon ( Haryana )

How To Apply : Candidate who desires to apply online at Convergys Web Potal 

More Details For job information click below link:

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